UI / UX design
Digital
Content managment
Hospitality
Commercial 2019 | UI / UX design | Digital | Content managment | Hospitality | Commercial
Critical for hotels with the handy smartphone, the Hotel Portal is a platform for reviewing handy performance in hotels, so as to perform different actions on handy such as sending push messages, managing in-room-dining items, reviewing guest satisfactions, etc.
Since lots of the portal features were still in development, this project was aimed to improve the overall user experience, so as to Increase hotel engagement to handy portal service, hence enhance their stickiness to the handy smartphone.
handy HotelPortal provides insight on guest behavioral preferences to maximize hotel services & outlets
TripAdvisor Ratings
Data Analytics
Push Messages
In-Room Services
Express Check-out
Concierge Chat
MICE Management
Measure historical values across all hotels, know your VIP/loyalty guests, and understand the drivers that draw direct bookings, and thus transform the in-stay hotel experience and boost guest loyalty.
Create targeted guest communications and tailored campaigns with bespoke content. Easily monitor your revenue generated by your top five campaigns, or the total revenue generated over a certain period.
Create targeted guest communications and tailored campaigns with bespoke content. Easily monitor your revenue generated by your top five campaigns, or the total revenue generated over a certain period.
Get benchmarks on key metrics, such as source markets for guests, length of stay, etc. for your markets among others to enable more informed revenue management decisions.
Data-driven insights to make informed revenue management decisions and increase guest satisfaction.
| Designer | Horace Ng |
| Project Type | Commercial |
| Expertise | UX/UI Design |
| Year | 2019 |